Shipping policy
Shipping Policy
Processing & Handling Time
Every order is prepared with care.
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order ships, you’ll receive a confirmation email with tracking details.
If you don’t see your shipping confirmation, feel free to reach out anytime at
info@hugitout.store
Digital Products
If your order includes digital items (like guides or audio), they’ll be delivered to your email 2–3 days before your HugItOut animal arrives.
You’ll receive:
- Immediate download access
- A copy sent directly to your email
If anything doesn’t come through, just email us at
info@hugitout.store and we’ll sort it quickly.
Shipping Rates
We offer free international shipping on all orders over $70 USD.
For orders under $70 USD, shipping costs are calculated at checkout based on your location.
Where We Don’t Currently Ship
At the moment, we’re unable to deliver to:
Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kiribati, North Korea, Mayotte, Myanmar, Nauru, Niue, Saint Pierre & Miquelon, São Tomé & Príncipe, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Syria, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Ukraine, Russia
We’re actively working on expanding this list over time.
Shipping Times
These are estimated delivery windows based on carrier guidelines:
| Country / Region | Standard Shipping |
|---|---|
| United States | 5–8 business days |
| Canada | 5–10 business days |
| Australia | 6–12 business days |
| United Kingdom | 6–12 business days |
| Europe | 6–12 business days |
| Rest of the World | 14–20 business days |
Please note: these are estimates, not guarantees.
A Quick Note About Delivery
We completely understand how important it is to receive your order on time—especially when nights have been tough.
That said, delays can occasionally happen due to:
- Customs processing
- Local delivery disruptions
- Weather or natural events
If your order hasn’t arrived within 28 business days, please reach out to us at
info@hugitout.store and we’ll help you figure it out.
Shipping Details Accuracy
Please double-check your shipping information at checkout.
We’re unable to take responsibility for delays or losses caused by incorrect addresses.
Taxes & Duties
Depending on your country, import taxes or customs fees may apply once your package arrives.
These charges are set by your local authorities and are the responsibility of the customer.
Where Your Order Ships From
We believe in being fully transparent.
Our products are carefully produced in China by trusted manufacturing partners who specialize in soft, high-quality plush products.
Our team operates globally—including the UK, United States, Canada, and Australia—and everything is designed with intention and care.
To keep HugItOut accessible to families everywhere, we currently ship from our international warehouse near Shanghai.
Our Commitment
We know what it’s like when bedtime feels harder than it should.
That’s why every order matters to us—not just as a package, but as something that’s meant to bring a little more calm into your home.
If you ever have questions or concerns, just reach out:
info@hugitout.store
We’re always here to help.